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-->This article provides a workaround for an issue in which not all printer drivers that are downloaded from Windows Update are listed in the Add Printer wizard.
Original product version: Windows 10 - all editions, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2
Original KB number: 4508350
Symptoms
On a computer that is running Windows 10, version 1803, Windows Server, version 1803 or a later version of Windows, you do the following operations:
Select Start, type Control Panel, and then press Enter.
In Control Panel, select the View Devices and Printers item.
Select Add Printer at the top of the window.
After the wizard started, select The printer that I want isn't listed.
Select Add a local printer or network printer with manual settings, and then select Next.
On the Choose a Printer Port page, select the desired port, and then select Next.
On the Install the printer driver page, select Windows Update.
The updated Printers list is displayed from Windows Update. For example, if you select KONICA MINOLTA under Manufacturer, the Printers list is displayed as follows.
In this scenario, not all registered drivers are displayed.
For example, 'KONICA MINOLTA PS BW Laser Class Driver' and 'KONICA MINOLTA PS Color Laser Class Driver' are not both displayed as expected.
Workaround
To work around this issue, manually download and install the printer driver to be installed from the Windows Update Catalog. In the example of the driver mentioned in the Symptoms section, install according to the following procedure.
Go to the Windows Update Catalog.
In the search box, enter the keyword of the driver to be downloaded, such as 'Windows 10 KONICA MINOLTA PS BW Laser Class Driver,' and then select Search.
After the list is displayed, select the Download button for the target driver, and save it to any folder.
Extract the saved .cab file to any folder.
Do steps 1 through 6 in the Symptoms section.
On the Install the printer driver screen, select Have disk.
Browse to the folder that was extracted in step 4, and then select the OK.
After the printer driver list appears, select the target driver, and then select Next to go through the remaining wizard steps and complete all installation tasks. Contact your printer vendor for more information about which printer driver must be downloaded for the printer that you are using.
If you have had recent power outages, viruses or other computer problems, it is likely that the drivers have become damaged. Browse the list above to find the driver that matches your hardware and operating system. To see more matches, use our custom driver search engine to find the exact driver.
Tech Tip: If you are having trouble deciding which is the right driver, try the Driver Update Utility for Tiger Jet Network. It is a software utility that will find the right driver for you - automatically.
DriverGuide maintains an extensive archive of drivers available for free download. We employ a team from around the world which adds hundreds of new drivers to our site every day.
How to Install Drivers
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Once you download your new driver, then you need to install it. To install a driver in Windows, you will need to use a built-in utility called Device Manager. It allows you to see all of the devices recognized by your system, and the drivers associated with them.
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Open Device Manager
In Windows 10 & Windows 8.1, right-click the Start menu and select Device Manager
In Windows 8, swipe up from the bottom, or right-click anywhere on the desktop and choose 'All Apps' -> swipe or scroll right and choose 'Control Panel' (under Windows System section) -> Hardware and Sound -> Device Manager
In Windows 7, click Start -> Control Panel -> Hardware and Sound -> Device Manager
In Windows Vista, click Start -> Control Panel -> System and Maintenance -> Device Manager
In Windows XP, click Start -> Control Panel -> Performance and Maintenance -> System -> Hardware tab -> Device Manager button
Install Drivers With Device Manager
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Locate the device and model that is having the issue and double-click on it to open the Properties dialog box.
Select the Driver tab.
Click the Update Driver button and follow the instructions.
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In most cases, you will need to reboot your computer in order for the driver update to take effect.
Visit our Driver Support Page for helpful step-by-step videos
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If you are having trouble finding the right driver, stop searching and fix driver problems faster with the Automatic Driver Update Utility. Many computer problems are caused by missing or outdated device drivers, especially in Windows 10. If your deskttop or laptop is running slow, or keeps crashing or hanging, there is a good chance that updating your drivers will fix the problem. Automatic updates could save you hours of time.