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© Getty Images UPS drivers told not to pick up shipments from major retailers amid pandemic-fueled holiday surge: report
UPS has reportedly told drivers across the country to stop picking up packages from six retailers, including Gap, Nike and Macy's, as the shipping company attempts to keep up with a record-breaking online shopping season amid the coronavirus pandemic.
Riello UPS power supply solutions, producing high‐grade, low‐impact UPS power delivery units. Delivering uninterrupted and unbreachable power to work. Xtreme Power Announces World’s Smallest Lithium-ion UPS with Output Power Control to Reboot Locked-up devices Denver, CO, June 8, 2020 – Xtreme Power Conversion, the innovation leader in UPS technology, announced today the availability of their J60 600VA lithium-ion UPS. At about a third o. Right-click the Start menu and choose Explore or Open Windows Explorer, then navigate to C: Drivers UPS517certifiedw10 and double-click the file setup.exe to start the Installation Utility. You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window.
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In an internal message obtained by The Wall Street Journal and confirmed by various UPS workers in different regions, the delivery company announced the temporary shipping restrictions on the retailers, which also included L.L. Bean, Hot Topic and Newegg.
'No exceptions,' the message reportedly said.
The move comes amid rising demand for delivery companies' services, with lockdown orders and other coronavirus restrictions limiting the number of people shopping in person.
The National Retail Federation estimated that online shopping jumped 44 percent over a five-day period that included Black Friday and Cyber Monday, according to the Journal.
The Journal reported that the temporary limits could be a sign of UPS regulating the number of packages within its network in order to maintain high performance amid the holiday season.
A UPS spokesperson said in a statement to The Hill that if demand exceeds planned space, the company 'will work with our larger customers to ensure the volume gets picked up and delivered as more capacity becomes available in our network.'
The spokesperson did not say if there were any retailer-specific directives.
'We are pleased with the way the UPS network is performing as we exit the Thanksgiving holiday and move into the month of December, delivering record volume,' the emailed statement added. 'UPS continues to work closely with our largest customers to steer volume to capacity and ensure the UPS network is reliable for all customers.'
'This collaboration includes specific capacity allocations last weekend and throughout the holiday season,' the spokesperson continued. 'We've worked with our large retail customers to ensure they are aware of how much capacity is available to them.'
The representative added that 'UPS is prepared this holiday season' and is 'well positioned to support our customers' needs.'
According to ShipMatrix Inc., a software provider that analyzes shipping data, the combination of holiday shipments and continued orders of household essentials amid the pandemic is expected to lead to a surplus of about 7 million daily packages between Thanksgiving and Christmas.
UPS added in its statement to The Hill that the company 'is committed to maintaining the reliability of its network for other customers, including small- and medium-sized businesses, which have been hit hardest during the pandemic and are also seeing an increase in holiday volume.'
'The network capacity for our SMB [small- and medium-sized business] customers must also remain strong to help the recovery of this vital part of the economy,' the statement said.
The latest industry estimates showed Cyber Monday to be the biggest online shopping day in U.S. history, with up to $11.4 billion in sales. Amazon announced Tuesday that independent businesses on its platform received more than $4.8 billion in sales worldwide from Black Friday to Cyber Monday.
The instructions below will help you through the process of installing a UPS Thermal Printer.
This document contains:
Before Installing the UPS Thermal Printer
UPS.com supports printing to several makes and models of thermal printers. To make sure you are using a compliant printer, please select the link below.
For Windows® Internet Explorer: The following steps should be followed when setting up your thermal label printer for printing labels for UPS Internet or CampusShip shipping from a Windows PC:
- Download and install the UPS thermal printer drivers
- Enable the UPS Printer Applet
- Set your browser's pop-up blocker to accept pop-up windows from ups.com. UPS Internet Shipping and CampusShip use pop-up windows to display labels for printing
For Mac® users or Windows Google Chrome users: The following steps should be followed when setting-up your thermal label printer for printing labels for UPS Internet or CampusShip shipping from a Mac:
- Install your thermal printer.
- Enable the UPS Printer Applet.
- Set your browser's pop-up blocker to accept pop-up windows from ups.com. UPS Internet Shipping and CampusShip use pop-up windows to display labels for printing.
Installing the UPS Thermal Printer Driver with Windows
If using a Windows® operating system to print with an Eltron or Zebra thermal printer you must install the drivers provided below; the driver provided with your printer will not work with UPS Internet Shipping or CampusShip. If you are using a different thermal printer, use the drivers that came with your printer and do not install the UPS Thermal Printer Drivers.
Note: Do not plug your printer into the computer until instructed to do so below.
The following instructions will help you download and install the UPS Thermal Printer drivers to your selected directory.
- Turn off the printer.
- Select the Download the UPS Thermal Printer Drivers link below.
- You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:
| Window | Action |
|---|---|
| File Download - Security Warning (typically with Run, Save, and Cancel buttons) | Select Run |
| Unknown Publisher Security Warning, 'Are you sure you want to run this software?' | Select Run |
- Select target C: drivers. Otherwise, the files save to the temporary directory by default.
- Select Unzip to extract the files. Once files are extracted, select the appropriate buttons to close the window.
- Right-click the Start menu and choose Explore or Open Windows Explorer, then navigate to C:Drivers UPS_5_1_7_certified_w10 and double-click the file setup.exe to start the Installation Utility.
- You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:
| Window | Action |
|---|---|
| User Account | Select Yes |
| Zebra Printer Driver Installation | Select Install Zebra Printer |
- You will be prompted to choose your printer model from a list.
- Click Next after choosing your printer model.
- You may see one or more of the following windows based on your operating system and security settings; take the action listed for each window:
| Window | Action |
|---|---|
| Choose printer port | Select your port and click Next or Finish Note: Zebra ZP 450 printers are supplied with a USB printer cable, so you should choose an available USB port, for example USB001 if it is available |
| Confirm Printer Name | Do not change name; click Next |
| Printer Driver Found | Choose Update the driver and click Next |
| Windows Security | Choose Install this driver software anyway |
| Program Compatibility Assistant | Choose This program installed correctly |
- Connect the printer to your computer and turn on the printer power; wait for the green light to turn on indicating the printer is ready.
- The thermal printer is now installed; set up your thermal printer using the instructions in the printer guide.
- If the Found New Hardware wizard appears; click Cancel and do not install the software.
- See below for instructions to use the UPS Printer Applet.
Download the UPS Thermal Printer Driver
| Download Tool | |||
|---|---|---|---|
| File Name | File Format | File Size | Download |
| Zebra File Format: File Size:11.3MB Download: | 11.3MB | ||
| Bixolon for Windows File Format: File Size:8MB Download: | 8MB | ||
| Bixolon for Mac File Format: File Size:3.6MB Download: | 3.6MB | ||
Installing your Thermal Printer on a Mac
The UPS Thermal printer applet supports printing to a thermal printer from your Mac if it meets the following requirements:
MAC Thermal Printer Installation
- Connect your Thermal Printer to your MAC using the USB cable
- Turn on the Thermal Printer so the light on top is a steady green
- Download the UPS Thermal Printer Installation package from this link
- Double click the UPS Thermal Printing-3.0.0.dmg package
- Drag the UPS Thermal Printing.app into the Applications folder
- Open the Launch Pad and click the UPS Thermal Printing.app to run the application
It is possible the application will be require MAC security settings to be updated if the application is rejected. In order to resolve this issue:
- Open System Preferences
- Open Security & Privacy
- Select the General tab
- At the bottom, the blocked application will appear
- Select ‘Anywhere’
- At the prompts, click Approve, Allow, or Run
It is possible the CUPS MAC printer setup interface may not load. In order to load the interface manually, open any browser and type localhost:631 in the address bar:
- The default browser will open with the MAC CUPS Printer Install interface
- Review the installed printers
- Click the Administration tab
- Click the Add Printer button
- Select your thermal printer from the 'Local Printers' section
- Click the Continue button
- Remove any pre-populated content, and complete the fields.
- Enter Printer “Name”
- Example “ZP450”
- Enter Description
- Example “Thermal Printer”
- Enter Location
- Example “Office, Mac1”
- Document location name for future reference.
- Click Continue again on the next screen
- Click the Select Another Make/Manufacturer button
- Continue to the next step
- Select Raw as the 'Make'
- Click Continue
- Select Raw Queue(en) as the 'Model'
- Click Add Printer
- Select Set Default Options
- System should display 'the printer default options have been set successfully'
- Next, follow the instructions below to add Class
Instructions for adding Class
- Click the Administration tab
- Click the Add Class Button
- Remove pre-populated content (if any), and complete the fields.
- Enter a Class “Name.” (Do not enter the PRINTER name. The PRINTER and CLASS name are case-sensitive.)
- For example: ZebraClass
- Enter a CLASS “Description.”
- For example: Zebra Printer Class
Note: Do NOT use the words Eltron or UPS in the Class “Name” or “Description” fields.
- Enter a CLASS “Location.”
We recommend the CLASS Location name matches the PRINTER Location name.
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- For example: Mac1
- Select the printer from the Member’s list.
- Click the Add Class button.
- A confirmation window will briefly appear, followed by the “Administration” window
Set the UPS Thermal Printing application to start on login
- Select 'System Preferences' from the Apple menu
- Select 'Users & Groups' and select the 'Login Items' tab
- Click the '+' symbol to add an application
- Select the UPS Thermal Printing.app and click 'Add'
NOTE: Once the application is added you may close this window
Using the UPS Thermal Printing app in Chrome, Firefox, and Opera
- Log into 'ups.com'
- Print a Thermal Label
Using the UPS Thermal Printing app in Safari
- Log into 'ups.com'
- Try to print a Thermal Label
- If the 'Missing Plugin' message appears
- Click 'Missing Plugin'
- Click 'More Info' to view the 'Java Download for OS X'
- Click 'Agree and Start Free Download'
- Select the jre.dmg file and install Java
Setting Preferences in Safari
- Select “Preferences” from the Safari menu
- Select “Websites” from the menu bar
- Select “Java” in the Plugin section on the left navigation bar
- Select “ups.com” in the “Configured Websites” window on the right
- Hold down the “Option” key and click the drop down arrow next to “ups.com”
- Uncheck “Run in Safe Mode”
- If prompted with a message to 'trust ups.com to run 'Java' select 'Trust'
- If, upon printing a label, a security risk pop-up message pops up, click the checkbox to accept the Terms and Conditions and select 'Run'
Printing using the UPS Thermal Printer Applet
The UPS Thermal printer applet supports printing to any supported thermal printer model from any browser or operating system. To use the applet you must have a current version of Java installed on your PC. You can check your version at http://www.java.com.
Using the UPS Thermal Printer Applet
- Install the UPS Thermal Printer Driver using steps previously provided on this page
- Use thermal printer to print labels
- Use thermal printer to print receipts
- Click Print a Sample Label
The 'Do you want to run this application?' window will appear - Click the 'Do not show this again for apps from the publisher and language above.' checkbox
- Click 'Run'
- The 'Allow access to the following application form' window will appear. Click the 'Do not show this again for this app and website' checkbox. Click 'OK.'
- The 'Applet has requested access to the printer' window will appear. Click the 'Always allow this applet to access the printer' checkbox. Click 'OK.'
- Allow a few moments for the printer selection to appear in the Print Label window. Select your printer name. The label will print.
The first time you print a label, you may see one or more of the following windows. Take the action listed in the table below:
| Window | Action |
|---|---|
| Digital Signature | Click 'Always trust content from this publisher' |
| Java Add-on | Click Enable |
| Security | Click Enable, then Run |
Troubleshooting:
- If no label popup window appears, make sure popups from ups.com are allowed by your browser.
- If you do not have the most recent version of Java, no label will print. To install an updated version of Java, go to www.java.com.
- If you have the correct version of Java, clear your browser's temporary internet files and try again.
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UPS Thermal Printing with Chrome (ver. 45 and above) and Certain Other Browsers
If you receive a message stating your browser does not support this function, try the following alternative method:
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Windows Users: Run the installer (link below), which will place the UPS Thermal Printer App in the Startup folder so that it will run automatically each time you start your machine.
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